username   password Feedback to customer concerns From time to time, we receive questions that deserve special attention and that may be of interest to many of you. This is true of the question below: Will you, for any reason, contact my parents? Our unequivocal answer is NO! When you subscribe, we do not obtain any information about your parents other than required to insure that you are provided the correct Parent Care Report. (usually ZIP Code, name of county and their state) If you cannot find the answer to a question you have, please contact Parent Care Customer Support by clicking here. Please remember, we cannot provide legal, medical, tax or financial advice. You should contact a licensed professional. Individual subscriber questions Can’t I obtain the information you provide by using a search engine? Does eldercare information really change quarterly? Is your service useful for local caregivers as well as those providing care long distance? Do you keep my credit card information in your files? My parents and parents-in-law live in different states. Do I have to subscribe again to get a report for their county? How can I suggest a topic for a feature article? If I want to chat offline with someone who has information to forward me, how can I provide my email address without typing it where everyone can see it? I use an information appliance to access your service but cannot download articles or my Parent Care Report, how can I obtain hard copies? All the members of my support group want to subscribe, can we get a discount? Do you have gift subscriptions available? I want to provide a subscription to a dear friend. My sister and I share a subscription. She lives in a different state than me. How can we both sign onto Parent Care at the same time to compare notes? Can’t I obtain the information you provide by using a search engine? No! First, not all senior services, public or private, have websites. Secondly, not all information, including some that could be critical for to parents is indexed so it can be located by search engines. An example from the "Show Me" State of Missouri. Enter the term "elderly medication assistance in Missouri" into the search engine of your choice. You’ll receive over 60,000 listings* but none of them will be for THE site that provides Missouri seniors (regardless of income) up to 80% savings on their prescription medications. By contrast, that one valuable link is in the Parent Care Report of subscribers with parents in Missouri. With one click of a mouse, we can save you valuable time and your folks a lot of money! There are similar examples for all states. (*Search conducted on GoogleTM and YahooTM March 24, 2006 beginning at 4:30 PM) [back to top] Does eldercare information really change quarterly? Yes, and often much more frequently. For instance, there have been numerous changes in the new Medicare Part D prescription program since it started on January 1. Also, several large companies have reduced or eliminated retiree health benefits in the same timeframe. Finally, due to budget constraints, services in almost every city have been curtailed. [back to top] Is your service useful for local caregivers as well as those providing care long distance? Absolutely! Our is useful to ALL CAREGIVERS and has some added features that are especially useful for those of us who provide assistance from out of town. (e.g. links to local Better Business Bureaus and local news) [back to top] Do you keep my credit card information in your files? No, Parent Care does not keep customer credit card information. To insure your privacy, we never have access to your credit card number. When you subscribed, the transaction was completed on a secure network between your credit card company and our bank. When the transaction was approved, we received a confirmation number only. [back to top] My parents and parents-in-law live in different states. Do I have to subscribe again to get a report for their county? You may purchase reports individually. Please contact Parent Care Customer Support. [back to top] How can I suggest a topic for a feature article? You may make suggestions of any type, including feature article topics, by clicking on the "Contact Parent Care" button and sending us an e-mail. [back to top] If I want to chat offline with someone who has information to forward me, how can I provide my email address without typing it where everyone can see it? To "meet" privately with another subscriber, select an unused chat room and type the screen name of the individual you are meeting. Please note: Private chats are limited to a maximum of five (5) minutes. [back to top] I use an information appliance to access your service but cannot download articles or my Parent Care Report, how can I obtain hard copies? You might wish to consider using a computer with public access. Most public libraries have them available. Please remember to select "No" if the password monitor asks if you’d like for it to remember your password. Also remember to log off after you have printed your document. [back to top] All the members of my support group want to subscribe, can we get a discount? Group subscriptions are available. However, all subscriptions must be charged to one credit card. [back to top] Do you have gift subscriptions available? I want to provide a subscription to a dear friend. Yes, please contact Parent Care Customer Support for assistance. [back to top] My sister and I share a subscription. She lives in a different state than me. How can we both sign onto Parent Care at the same time to compare notes? No. For your protection and privacy, two parties cannot use passwords and User ID information simultaneously. [back to top] Employer questions After I enroll, how soon may employees begin using the service? I originally subscribed in January. Will all of my employee’s subscriptions expire then? Is my subscription tax deductible? Is the cost of the subscription treated as income to my employees? If yes, am I required to issue a them an IRS 1099 Form? May I transfer subscription from one employee to another? After I enroll, how soon may employees begin using the service? Your employees may begin using the service immediately. [back to top] I originally subscribed in January. Will all of my employee’s subscriptions expire then? No, each employee’s subscription will run for a full year from the time their account is activated. [back to top] Is my subscription tax deductible? Please consult your accountant or financial advisor for guidance. [back to top] Is the cost of the subscription treated as income to my employees? If yes, am I required to issue a them an IRS 1099 Form? Please consult your accountant or financial advisor for guidance. [back to top] May I transfer subscription from one employee to another? Please contact Parent Care Customer Support for assistance. [back to top] Copyright 2004 - 2008     ParentCare, Inc.     All Rights Reserved Privacy       Legal       Contact Us Gift Certificates